Have you ever placed an AliExpress order and anxiously refreshed the tracking page every few hours?

That feeling of anticipation mixed with a bit of worry is normal! Understanding those often-confusing tracking status updates can bring much-needed peace of mind while waiting for your package.

This guide will break down all those mysterious AliExpress tracking statuses. Hence, you always know what’s happening with your order.

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WHAT DO THE DIFFERENT ALIEXPRESS ORDER STATUSES MEAN?

Understanding the stages of your AliExpress order helps you know what’s happening behind the scenes.

Here’s what the most common order statuses mean:

  • Awaiting Payment Your order has been placed, but the payment is still pending. Double-check that your payment method went through successfully.
  • Payment Being Verified AliExpress confirms your payment, ensuring everything is secure. This usually takes a short amount of time.
  • Awaiting Shipment (or Seller is Processing Your Order) Great news! Your payment went through, and the seller is now getting your items ready for shipping. Keep in mind that sellers have a processing time which can vary.
  • Awaiting Delivery (or The Seller Has Shipped Your Order) The exciting part! Your package is now in transit with the shipping carrier. It’s officially on its way to you.
  • Finished. You’ve received your order and confirmed Delivery on AliExpress. Time to enjoy your new goodies!
  • Fund Processing The order process is complete, and AliExpress is handling the release of funds to the seller.

ALIEXPRESS SHIPMENT TRACKING STATUSES

You’ll get a tracking number once your order is marked as shipped. This is when things get a little more detailed.

Here’s what some of the common shipment tracking statuses mean:

Order received by the warehouse

What it means: This status update usually appears in the initial stages of your AliExpress order journey and often means one of two things:

  1. Seller Uses Fulfillment Warehouse: The seller you purchased from uses a warehouse service to store and manage their stock. Your order details have been transmitted to the warehouse, and they are now preparing your items for packaging and shipment.
  2. AliExpress Warehouse (FBA): If you’ve used a shipping method that routes orders through an AliExpress warehouse (Fulfillment by Aliexpress), this status indicates your order has arrived at the AliExpress facility. They will then handle the final packaging and shipping process on the seller’s behalf.

What to expect next:

  • Processing and Packaging: Whether at the seller’s warehouse or an AliExpress facility, the next step involves gathering your items, packing them securely, and creating a shipping label.
  • Shipment Update: You might see a status update like “Awaiting Shipment” or the package moving directly into a transit status like “Shipment Accepted by Airline.”

Note: “Order Received by Warehouse” doesn’t always appear as a tracking status, and it doesn’t mean your order is immediately ready for shipping. There’s still a processing stage before the carrier takes possession of the package.

Arrived at sorting centre

What it means: Your package has reached a significant distribution facility. Sorting centres are essential hubs where packages are organized and routed to their next destination. Here’s what typically happens in a sorting centre:

  • Unloading: Trucks unload packages from various origins.
  • Scanning and Sorting: Automated systems check the package labels, determining the appropriate route based on the final destination and shipping service.
  • Loading onto New Trucks: Your package will be loaded onto a truck heading toward its next stop – another sorting centre, local delivery facility, or customs.

What to expect next:

  • Short Delay: Sorting centres can be busy, so the package may stay there for a few hours or overnight.
  • New Status Updates: There’s likely to be another status update when your package departs the sorting centre, such as:
    • “Departed Sorting Center”
    • “In transit” with a more specific location
    • “Arrived at Destination Country” (for international shipments)

Important Notes:

  • Multiple Sorting Centers: Large countries may have a network of sorting centres, so your package might pass through several before reaching your local area.
  • Sorting Center Names: The name of the sorting centre in the status update can sometimes give you a clue about your package’s location.

Inbound in sorting centre

What it means: This status indicates that your package has arrived at a sorting centre and is being unloaded and checked into the facility. It’s the first step within the sorting centre as the package officially enters its system.

Why the “Inbound” part matters:

  • “Inbound” usually signals that the package is arriving at a sorting centre instead of being ready to depart.
  • This is important because packages often have multiple sorting centre stops along their journey.

What to expect next:

  • Processing and Sorting: Once your package is fully registered in the sorting centre’s system, it will go through the usual scanning, sorting, and routing process.
  • Likely Next Status: The following update you see could be:
    • “Outbound in Sorting Center” (signalling it’s sorted and ready to leave)
    • “Departed Sorting Center”
    • A more general “In Transit” if it’s headed to another facility.

Note: The “Inbound in Sorting Center” status might appear for sorting centres in the country of origin, your destination country, or even at intermediate points during international shipping.

Inbound failure in the sorting centre

What it means: This status suggests an issue prevented your package from successfully entering the sorting centre’s system. Here are a few possible reasons:

  • Damaged Shipping Label: If the shipping label is torn, smudged, or unreadable, automated systems may be unable to scan and process the package.
  • Incorrect or Missing Information: The shipping address or customs declaration errors can cause an inbound failure.
  • Prohibited Items: Your package might be flagged if it appears to contain restricted or prohibited items during the inbound check.

What to do next:

  1. Check for Updates: See if the tracking provides more specific information about the reason for failure.
  2. Contact the Carrier: Contact the shipping carrier responsible for the package and provide your tracking number. They should be able to investigate the reason for the failure.
  3. Contact the Seller: Contact the AliExpress seller to inform them of the situation. They can assist with resolving the issue or providing a replacement if necessary.

Important Notes:

  • Don’t panic! While inconvenient, most inbound failures can be resolved with some communication.
  • This status can sometimes be associated with confiscated or destroyed packages due to prohibited items. If this is the case, you’ll likely receive further information from customs or the shipping carrier.

Dispatched from sorting centre

What it means: Great news! Your package has completed the sorting process and is now on its way out of the sorting centre. This means:

  • Sorting Complete: The package has been scanned and assigned to the correct route based on its destination.
  • Loaded for Transport: Your package is likely loaded onto a truck for transfer to the next point in its journey.

What to expect next:

  • Further Transit Updates: The next status update depends on where your package is headed:
    • Another Sorting Center: If your package travels long distances, it might be routed through another sorting centre for further organization.
    • Local Distribution Center: Your package could be on its way to your area’s distribution facility.
    • Out for Delivery: If the sorting centre is close to your address, you might see the exciting “Out for Delivery” update soon.

Notes:

  • Types of Sorting Centers: There are different levels of sorting centres (national hubs, regional centres, and local facilities). The “Dispatched” status can apply to any of them.
  • Tracking Delays: Sometimes, tracking updates might not show immediately after the package leaves the sorting centre.

Accepted in consolidated warehouse

What it means: This status indicates that your AliExpress order has arrived at a consolidation warehouse. Here’s how that works:

  • Combining Multiple Orders: Consolidation warehouses gather packages from different sellers (often within the same country or region) and combine them into a single, larger shipment.
  • Efficiency for International Shipping: This method of shipping multiple orders together, especially smaller packages, can be more cost-effective and efficient for international transport.
  • Often Used by Shipping Methods: Certain AliExpress shipping options, like Cainiao, frequently use consolidation warehouses as part of their logistics process.

What to expect next:

  1. Further Processing: Your package, along with others, will be sorted, labelled, and prepared for the next stage of its international journey.
  2. Transit Updates: You should see updates reflecting the package’s movement, such as:
  • “Shipment Accepted by Airline”
  • “Departed Country of Origin”

Important Notes:

  • Possible Delays: While consolidation can be efficient overall, combining orders might add a slight delay before your package departs for your country.
  • Tracking May Change: Sometimes, the tracking number on your AliExpress order updates once the consolidated shipment is created.

Departure from outward office of exchange

What it means: Your package has successfully passed through customs in the country of origin and is ready for export. Here’s what this process entails:

  • Outward Office of Exchange: This official customs facility handles outgoing international mail and shipments.
  • Customs Clearance: Customs officials have inspected your package, cleared it for export, and processed it for loading onto a carrier (aeroplane, ship, etc.).

What to expect next:

  • Transit: The next stage is international transit. The package is likely en route to your destination country.
  • Possible Updates: You might see updates like:
    • “Shipment Accepted by Airline”
    • “Departed Country of Origin”
    • “Arrived at Destination Country” (this may take some time depending on distance)

Important Notes:

  • Possible Delays from Customs: While “Departure” indicates clearance, the “Held by Customs” status can still occur during this phase if further inspection, fees, or documentation are required.
  • Office of Exchange Location: This status gives you a clue about the country your package is departing from.

Accepted by carrier

What it means: This is one of the first exciting updates in your package’s journey! It implies the shipping carrier has officially taken possession of your package, usually in one of two scenarios:

  1. Seller Dropped Off Package: The seller has brought your package to a carrier facility (post office, shipping centre, etc.), which has been scanned into the carrier’s system.
  2. Carrier Picked-Up Package: The shipping carrier came to the seller’s location (warehouse, store, etc.) and collected your package.

What to expect next:

  • Transit Begins: While your package might not be in motion immediately, it’s officially in the carrier’s hands and will soon be transported to a sorting facility.
  • Possible Updates: You might see updates like:
    • “Shipment Accepted by Airline” (for international orders)
    • “Arrived at Sorting Center”
    • “In Transit” with a more specific location

Important Notes

  • Tracking Delays: Sometimes, tracking updates lag behind real-time progress. Your package might already be on its way, even if the status has to change.
  • Carrier Name: The “Accepted by Carrier” status often provides the name of the specific carrier (e.g., Cainiao, UPS, your local postal service).

Received by line-haul

What it means: Your package has arrived at a central transportation hub and is ready for long-distance travel. Here’s what you need to know about line-haul:

  • The Backbone of Logistics: Line haul refers to freight movement (your package) between major cities or regions, often using trucks, trains, or aeroplanes.
  • Sorting and Consolidation: Line-haul centres receive packages from various origins, sort them based on the destination, and load them onto vehicles for the next leg of their journey.

What to expect next:

  • Further Transit: Your package will be transported along its designated route. Depending on the distance, this part of the journey could take several days.
  • Tracking Updates: While updates may not be immediate, you might eventually see statuses like:
    • “Departed Line-Haul Office”
    • “Arrived at Sorting Center” (maybe another significant sorting centre)
    • “Arrived at Destination Country” (for international shipments)

Important Notes:

  • International vs. Domestic Shipping: Line haul involves long-distance domestic shipments and international transportation stages.
  • Efficiency over Speed: Line haul prioritizes moving a large volume of packages efficiently, so while your package is in transit, there might be more time to ship.

Received by the carrier

What it means: This status usually indicates that the shipping company has your package and is preparing it for its journey. This can happen in a few ways:

  • Pickup: The carrier picked up your package from the seller’s address (a business, warehouse, or residence).
  • Drop-off: The seller physically took the package to a carrier facility (like a post office or shipping centre), and it was scanned into their system.
  • Consolidation: If your package is part of a consolidated shipment, this status could mean it has been received by the carrier responsible for organizing and transporting a larger combined shipment.

What to expect next:

  • First Transit Phase: Your package is likely at a sorting centre or already on a truck, train, ship, or plane for the first part of its journey.
  • Possible Updates: You might start seeing status updates like:
    • “Shipment Accepted by Airline” (for international orders)
    • “Arrived at Sorting Center”
    • “Departed Sorting Center”
    • Or other “In Transit” updates

Important Notes:

  • Tracking Delays: Sometimes, the status change may happen before the package is in motion. Be patient, as it’ll likely be on the move soon.
  • Carrier Name: The “Received by the Carrier” status often specifies the name of the shipping carrier (e.g., DHL, FedEx, USPS). This tells you which company to track your package with and your chosen shipping method.

Sent to airline

What it means: Your package has been handed over from the shipping carrier (like Cainiao) to the airline responsible for transporting it internationally. This status typically suggests:

  • At a Sorting Facility: Your package is likely at a sporting or consolidation centre near an airport.
  • Awaiting a Flight: It’s been processed and is either pending loading onto a plane or is in the early stages of air transport.

What to expect next:

  • Tracking Delays are Normal: Don’t be alarmed if the tracking doesn’t update for a while after the “Sent to Airline” status. International air travel can involve behind-the-scenes processes that are only sometimes reflected in real-time tracking.
  • Possible Next Updates: Eventually, you should see updates like:
    • “Departed Country of Origin”
    • “Arrived at Destination Country”

Important Points:

  • Doesn’t Mean It’s On a Plane: “Sent to Airline” doesn’t guarantee your package is immediately on its way. There’s often a waiting period before takeoff.
  • Long International Journeys: The air travel portion of your shipment can take some time, especially for long distances.

Shipment accepted by airline

What it means: This is an exciting update! Your package has been officially received by the airline responsible for its international flight. This usually means:

  • Airport Facility: Your package is now at the airline’s cargo facility at the airport.
  • Processed and Prepared: It has been scanned, likely sorted, and is being prepared for loading onto a plane.

What to expect next:

  • Possible Updates: While there may be a slight delay, some potential following updates include:
    • “Departed Country of Origin” indicates your package is on a plane and in the air.
    • “Arrived at Destination Country” – means the plane has landed, but customs clearance is still required.
  • Tracking Delays: Sometimes tracking updates must catch up to real-time progress, particularly with international air transport. Your package may be further along than the status indicates.

Important Notes:

  • Airline Name: The tracking information should specify the airline handling your package.
  • International Shipping: This status primarily appears for international AliExpress orders.

Departed Country of Origin

What it means: This is a great sign – your AliExpress package is officially on the move! It means your package has:

  • Completed Processing: The seller or warehouse has finished preparing your package and handed it to the shipping carrier.
  • Exited the Export Facility: Your package has gone through the customs and export processes in the seller’s country.
  • Begin International Journey: It’s on its way to your destination country. Depending on the shipping method, this could be on a plane, ship, or other transport.

What to expect next:

  • Possible Updates: Some potential following updates include:
    • “Shipment Accepted by Airline” (for air transport)
    • “Arrived at Destination Country” (this may take some time)
    • “Held by Customs” (if inspection is needed in your country)

Important Notes

  • Tracking may take some time: Sometimes updates take a bit to appear, especially when your package is in transit on a plane or ship.
  • Time for Patience: International shipping takes time. Depending on the distance and shipping method you choose, be patient while your package arrives.

Arrived at Destination Country

What it means: Great news! Your package has successfully arrived in your country. This means it has cleared any initial import procedures and is now in the hands of your local customs agency and postal services.

What to expect next:

  • Customs Clearance: Your package will need to go through customs inspection. This involves checking for prohibited items, verifying the package’s contents, and potentially calculating import duties or taxes you may need to pay.
  • Sorting and Distribution: If customs clearance is smooth, your package will move into the domestic delivery network and be sorted for Delivery to your local area.
  • Possible Updates: You might see updates like:
    • “Held by Customs” (more on that below)
    • “Handed over to carrier/postal service”
    • “In transit” within your country

Important Note: If customs flag your package, you might see the “Held by Customs” status. Don’t worry too much! This usually means they need additional information or potential payment of taxes/duties. Contact your local customs agency for guidance in this situation.

Held by Customs

What it means: Customs officials temporarily detained your package in your destination country. This doesn’t necessarily mean a serious problem, but they must check the package more closely.

Here are some common reasons:

  • Import taxes or duties: Your package may exceed the tax-free import value for your country, requiring you to pay duties.
  • Restricted or prohibited items: There might be a question about the items in your package being permitted for import.
  • Missing paperwork: The seller or shipping company may need to provide additional documentation about the contents of your order.

What to do next:

  1. Check for updates: Sometimes, additional information will be posted along with the “Held by Customs” status.
  2. Contact your local customs agency: They can explain the reason for the hold and what you need to do to get your package released (pay taxes, provide information, etc.).
  3. Contact the seller: In some cases, the seller may be able to assist with additional documentation or information if needed by customs.

Important: Don’t panic! While inconvenient, customs holds are often resolved quickly once the appropriate steps are taken.

Shipment at local distribution centre

What it means: This is excellent news! Your package has reached the final distribution centre that services your area. Here’s why this is significant:

  • Last Stop Before Delivery: The distribution centre is the previous logistical hub your package will pass through before it’s loaded onto a truck for Delivery to your doorstep.
  • Imminent Delivery: Unless there are unforeseen issues, your package will likely be delivered very soon, often within the same or the next day.

What to expect next:

  • “Out for Delivery”: You should see this exciting update soon, indicating that your package is on a delivery vehicle making its rounds in your neighbourhood.
  • “Delivered”: The final status update signalling your package has reached its destination – you!

Important Notes:

  • Check for Delivery Instructions: Some carriers may leave delivery attempt notices if you’re not home, indicating where to pick up your package or how to reschedule.
  • Estimated Delivery Dates: While only sometimes accurate, some tracking systems provide estimated delivery dates or windows. This might change once your package is at the local distribution centre.

Accepted by last-mile carrier

What it means: Your package is in the final stage of its journey! This status indicates that the last-mile carrier responsible for delivering directly to your address has officially accepted your package. This means:

  • Final Transfer: Your package has moved from a primary carrier (UPS, FedEx, national postal service, etc.) to a local delivery company or the local branch of your national postal service.
  • Out for Delivery Soon: If it still needs to be, your package should soon be loaded onto a delivery vehicle. It still needs to be.

What to expect next:

  • “Out for Delivery”: This is the update you’ve been waiting for! Your package is on the way to your doorstep.
  • “Delivered”: The final and most satisfying status update, signalling your package has arrived.

Important Notes:

  • Last Mile Carriers often include local courier companies or your local post office’s delivery service.
  • Quick Delivery: Since the “last mile” is the shortest distance, the time between “Accepted by Last Mile Carrier” and “Delivered” is often very short.

Arrival at the delivery office

What it means: Your package is very close! It has arrived at the final delivery facility responsible for getting your package to your address. This is usually your local post office or courier’s sorting facility. Here’s what typically happens at this stage:

  • Sorting: Your package will be sorted amongst other deliveries in your area and assigned to a specific delivery route.
  • Loading: The package is loaded onto a delivery vehicle, and additional parcels are destined for your neighbourhood.

What to expect next:

  • Out for Delivery: This is often the next update you’ll see. It means your package is on its way to you!
  • Delivered: If the “Arrival at the Delivery Office” update happens later in the day, you might not see “Out for Delivery” and instead go straight to the successful “Delivered” status.

Important notes:

  • Timing: Pay attention to the timestamp of this status. If it’s early in the morning, there’s a good chance of same-day Delivery.
  • Delivery Attempt: If you’re away, the carrier might leave a notice explaining how to pick up your package or reschedule Delivery.

Out for Delivery

What it means: This is the one you’ve been waiting for! Your package has completed sorting at your local distribution centre and has been loaded onto a delivery vehicle. It’s in the hands of your local mail carrier and should arrive at your address within the same day.

What to expect next:

  • Delivery: Keep an eye out for the mail carrier. They’ll attempt to deliver your package to your address.
  • Potential delays: Unforeseen circumstances like traffic, weather, or an unusually high volume of packages might cause a slight delay, but your package should still arrive within the same day in most cases.
  • Missed Delivery: If you’re away, the carrier might leave a notice with instructions on how to pick up your package or reschedule Delivery.

Get excited! Your AliExpress order is almost at your doorstep!

Delivered

What it means: Success! Your AliExpress package has been delivered to the address provided on your order. This typically means the carrier has either:

  • Left the package at your doorstep, mailbox, or secure location.
  • Delivered it in person and received a signature (sometimes required for higher-value items).
  • Left it at a designated pickup location or parcel locker.

What to do next:

  1. Find your package: Check where your carrier typically leaves deliveries (doorstep, mailbox, etc.).
  2. Verify Delivery: If you can’t find your package, double-check the tracking information for any notes about the specific delivery location. If necessary, contact your local post office or carrier for assistance.
  3. Enjoy your purchase! You’ve waited patiently; it’s time to unbox your AliExpress goodies!

Important note: If you believe your package was delivered in error or stolen, contact the shipping carrier and the seller immediately.

Delivery failed – delivery attempt failed

What it means: Unfortunately, this status means the delivery carrier was unsuccessful in their attempt to deliver your package. Here are some common reasons:

  • Recipient Not Home: You (or anyone authorized to receive packages) were absent at the delivery address.
  • Inaccessible Address: The carrier may have been unable to reach your door due to locked gates, unlisted units, or construction.
  • Incorrect/Incomplete Address: Mistakes in the shipping address can prevent the carrier from finding the correct location.
  • Signature Required: If a signature is required and no one is available to sign, Delivery won’t be completed.
  • Weather or Unforeseen Issues: Inclement weather or unexpected events like traffic accidents can delay deliveries.

What to do next:

  1. Check for Detailed Information: Tracking details may have specific instructions from the carrier (e.g., “Notice Left,” “Will attempt redelivery tomorrow”).
  2. Track the Package: Check on the carrier’s website using your tracking number for options like redelivery, choosing a pickup location, or providing delivery instructions.
  3. Contact the Carrier: Get in touch with the shipping carrier directly for clarification and instructions on how to get your package.
  4. Contact the Seller: If the carrier can’t resolve the issue, inform the AliExpress seller to see if they can assist or arrange a replacement.

Important Notes

  • Don’t Panic: Failed deliveries are usually resolved quickly.
  • Act Promptly: Carriers may hold packages briefly before returning them to the sender.
  • In Nigeria: Go to the nearest post office with your ID card to claim your AliExpress Order.

Returned to sender

What it means: Unfortunately, this status means your AliExpress package is being sent back to the original seller or the shipping company’s return centre. There are a few common reasons for this:

  • Multiple Failed Delivery Attempts: If the carrier tried to deliver your package several times without success (e.g., you were not home, address issues), they may initiate the return process.
  • Incorrect or Incomplete Address: Significant errors in the shipping address can make Delivery impossible and lead to the package being returned.
  • Prohibited Items: If your package contains restricted or banned items in your country, customs might seize it and return it to the sender.
  • Refused Delivery: If you intentionally refused the package at the time of Delivery, it will be marked as “Returned to Sender.”
  • Seller Recall or Error: Occasionally, the seller might recall an item or realize there was a mistake, causing them to request the package be returned even if it was in transit.

What to do next:

  1. Check Tracking Details: See if there’s more specific information about the reason for the return.
  2. Contact the Seller: Reach out to the AliExpress seller immediately. Explain the situation and ask for a solution – either a refund or have the item re-sent with any necessary address corrections.
  3. Contact the Carrier (if applicable): In some cases, you may be able to contact the carrier and have the package re-routed if the issue was a minor address error.

Important Notes:

  • Act Quickly: The sooner you address the issue, the better your chances of getting a refund or a corrected re-shipment.
  • Customs Seizures: If the package was returned due to prohibited items, there might be little you can do to get it back.

HOW TO TRACK YOUR ALIEXPRESS ORDER

Before you track, it’s essential to understand the two main types of monitoring statuses you’ll see on AliExpress:

  • Order Statuses: These explain what’s happening with your order at large (e.g., “Awaiting Payment,” “Awaiting Shipment,” “Finished”).
  • Shipment Tracking Statuses: These provide details about your package’s physical journey (e.g., “Shipment Accepted by Airline,” “Out for Delivery”).

How to Track Your Order on AliExpress

  1. Log in to your AliExpress account. Go to the AliExpress website or open their app.
  2. Go to “My Orders”. Find this section and access a list of all your orders.
  3. Find the relevant order. Locate the order you want to track.
  4. Click “Track Order” or “View Detail”. This will take you to the detailed tracking page for that specific order.
  5. Review the tracking information. You’ll see a timeline of your package’s journey with both order status and shipment tracking status.

How to Track Your Order on the Carrier’s Website

  1. Get your tracking number. You’ll find this in your AliExpress order details.
  2. Identify the carrier. The tracking information should specify the carrier (e.g., Cainiao, your local postal service).
  3. Visit the carrier’s website. Search online for the official website of the shipping carrier.
  4. Enter your tracking number. Find their tracking section and input your tracking number.
  5. View the detailed tracking updates.

Important Tips

  • Tracking updates may not be real-time. Be patient and allow some time for updates.
  • AliExpress Standard Shipping is generally reliable. However, it may be slower than expedited options.
  • If your package is stuck on “Held by Customs,” contact your local customs agency for information and next steps.
  • Contact the seller if your package arrives after the estimated delivery timeframe.

Before You Go

Understanding AliExpress tracking statuses removes some of the worry of waiting for your orders. While delays can happen, knowing what those updates mean gives you the information to track down your package or get help if things go wrong.

Now that you’re armed with this knowledge, you can relax more while waiting for those exciting deliveries!

FAQS ABOUT ALIEXPRESS TRACKING

Why isn’t my tracking updating?

  • Allow some time for updates, especially in the early stages of shipping. Sellers also have a processing period before handing packages to the carrier.

What does “Held by Customs” mean?

  • Your package is undergoing inspection. It might be routine, or you may need to pay taxes/duties. Contact customs if the status stays the same for an extended period.

How long does AliExpress shipping take?

  • Depends on the shipping method chosen and your location. AliExpress Standard Shipping can take several weeks, while expedited options are faster.

How do I know if my package is lost?

  • If the tracking has yet to update in a very long time, contact the seller first and then the shipping carrier. You might be eligible to open a dispute for a refund.

Where can I track my AliExpress package?

  • You can track directly on the AliExpress website or app, the shipping carrier’s website (using your tracking number), or via universal tracking sites.

What’s the difference between an order status and a shipment tracking status?

  • Order statuses show the big picture (payment, processing, etc.). Shipment tracking statuses provide details about the package’s physical journey.

My tracking status has stayed the same for a while. Is this normal?

  • Minor delays are common, especially with international shipping. Contact the seller or carrier if there are no updates for an extended period.

What does “Delivered” mean if I haven’t received my package?

  • Check around your property (porch, mailbox) with neighbours or if a delivery notice was left. Contact the carrier if you still need help finding it.

Can I change my shipping address after my order is placed?

  • This is usually only possible if the seller still needs to ship your package. Contact the seller immediately to inquire.

Do I have to pay customs fees on AliExpress orders?

  • It depends on your country’s import regulations and the value of your order. Customs might charge taxes/duties before releasing your package.

 

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