WHY ALIEXPRESS ORDER IS HELD BY CUSTOMS

You have been excitedly tracking your AliExpress order, and then the dreaded update hits: “Shipment Held by Customs.”

Suddenly, your anticipation turns into worry. Will you ever get your package? Will it be confiscated? What about those extra fees you have heard horror stories about?

Do not panic! While customs hold can be a hassle, in most cases, there are ways to resolve the issue and get your hands on your purchase.

Why Do Customs Agencies Hold Packages?

The world of global e-commerce moves fast, but sometimes your eagerly awaited AliExpress shipment can hit a speed bump at customs.

Understanding why customs agencies might hold your package is the first step in getting it released and on its way to you. Here are the most common reasons:

• Missing or Incomplete Documentation: One of the biggest culprits behind customs holds is paperwork problems. Every international shipment including your AliExpress order needs a commercial invoice, which details the contents, value, and origin of your package. Missing information, incorrect descriptions, or errors on this document can trigger a hold while customs verify everything.
• Restricted or Prohibited Items: Countries have strict regulations about what can and cannot cross their borders. Whether it is counterfeit goods, hazardous materials, or items that simply violate local laws, attempting to import these restricted or prohibited items will land your package in customs limbo.
• Undervaluation: Some buyers might ask sellers to declare a lower value on the commercial invoice to try and reduce import duties or taxes. However, customs agencies are wise to these tactics and can hold a shipment if they suspect the declared value is inaccurate.
• Additional Inspections: Even if all your paperwork is in order, sometimes customs agencies perform random inspections. This could be to verify the declared contents of a package, to check for restricted items, or simply as part of their routine security measures.

When Your AliExpress Shipment is Held by Customs?

Discovering your AliExpress package is stuck in customs can be confusing. What happens next? How do you find out what is wrong?

Here is what you can expect:

• Notification: Usually, you will be notified of the customs hold in a few ways:
  • Tracking Updates: Your AliExpress order tracking might show a status like “Held by Customs” or similar.
  • Direct Communication: In some cases, the customs agency or shipping carrier may send you a letter or email explaining the reason for the hold and any required actions.
• Required Actions: The next steps depend entirely on why your shipment is held. Here are some common scenarios:
  • Providing Documentation: Customs may request additional paperwork, like a more detailed product description, proof of purchase, or import licenses (for special items).
  • Paying Fees: If your item is subject to import duties or taxes, you will likely need to pay these before the package can be released. There might be administrative fees as well.
  • Contacting the Seller: In cases of mislabeled items, missing paperwork, or prohibited items, you may need to work with the AliExpress seller to resolve the issue.
  • Abandoning the Package: If the fees are too high or the item is prohibited, you might have the option to abandon the shipment, though you usually won’t get a refund in this case.

Important Note: Customs procedures vary from country to country. Be sure to check your local customs agency’s website or contact them for specific instructions and requirements.

Key Takeaways

• Don’t panic! Most customs hold is resolved with the right information and actions.
• Check your tracking and any communications from customs or the carrier carefully.
• Be prepared to provide documentation, pay fees, or reach out to the seller if needed.

How to Deal with AliExpress Order Held by Customs

A customs hold does not mean your AliExpress order is lost forever. Here is a breakdown of your options and proactive steps to get things moving again:

Cooperate with Customs

• • Respond Promptly: The sooner you provide any requested information or documentation, the faster the process can move. Ignoring customs will only prolong the delay.
  • Be Thorough: Double-check all forms and information you submit for accuracy. Errors can cause further delays.
  • Reach Out if Unsure: If you do not understand what customs needs, contact them directly for clarification.

Work with the Seller

• • Communicate Clearly: Explain the customs hold to your AliExpress seller, providing any documentation or details you have received.
  • Request Assistance: In cases of missing paperwork, incorrect labeling, or issues with the product itself, the seller might need to provide additional information or replacement items.
  • Seller Responsibility: Remember, the seller is often responsible for ensuring smooth customs clearance, so open and cooperative communication is key.

Pay Fees

• • Be Prepared: If customs inform you of import duties, taxes, or administrative fees, have these payments ready.
  • Calculate Costs: Factor in any fees when deciding if it is still worthwhile to claim your package.
  • Dispute Excessive Fees: If you believe the fees are unreasonable, you may have options to appeal or dispute them.

Patience is Key

• • Understand Delays: Customs clearance can take time, especially during busy periods or with complex issues.
  • Stay Informed: Track updates and actively inquire with customs if you are unsure about progress.
  • Manage Expectations: While frustrating, it is best to accept that your package might be significantly delayed.

Important Reminder: It’s always wise to familiarize yourself with your country’s import laws and procedures before ordering on AliExpress. This helps avoid surprises and potential issues later.

How to Minimize the Risk of Customs Holds

While there’s no foolproof way to absolutely prevent customs hold, taking a few proactive steps can dramatically reduce the chances of your AliExpress shipment getting stuck:

Know Your Country’s Regulations

• • Check for Restrictions: Research your country’s import laws to identify any prohibited or restricted items. These might include things like medications, certain foods, plants, or items related to endangered species.
  • Learn about Duties and Taxes: Be aware of import duties and taxes that might apply to your order based on its value and contents. This lets you anticipate potential costs.

Choose Reputable Sellers

• • Look at Reviews: Prioritize sellers with excellent feedback and a history of positive customer experiences.
  • Prioritize Clear Communication: Sellers who are responsive and provide detailed product descriptions are more likely to handle the shipping and documentation process correctly.

Communicate with the Seller

• • Be Clear About Contents: Ask the seller to provide accurate and complete product descriptions on the commercial invoice.
  • Confirm Shipping Practices: Ensure the seller understands your country’s import regulations and is experienced in filling out customs paperwork correctly.

Consider Shipping Insurance/Expedited Options

• • Added Protection: Shipping insurance can sometimes provide support or compensation if your package is lost or seized by customs.
  • Faster Shipping = Less Scrutiny: Expedited shipping options may be less likely to face lengthy customs inspections due to their speed.

Before You Go

Do not let the fear of customs delays hold you back from finding amazing deals on AliExpress! By doing your research, choosing reputable sellers, and communicating effectively, you can significantly reduce the risk of encountering issues.

Be patient, be prepared, and most importantly, be informed about your rights and options as an international shopper.